FAQ

1. What sizes do you offer?

We carry a wide range of sizes designed to fit and flatter every body. Size availability may vary by style, so be sure to check our Size Guide on each product page for detailed measurements and fit tips.

2. How long will shipping take?

Orders are typically processed within 1–2 business days. Standard shipping usually takes 3–7 business days, depending on your location. You’ll receive a tracking number once your order ships so you can follow it every step of the way.

3. Do you offer returns or exchanges?

For hygiene reasons, we accept returns or exchanges only on unworn, unwashed items with tags attached within 14 days of delivery. Please see our Return Policy for full details and instructions.

4. How do I care for my intimates?

To keep your pieces looking and feeling their best, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid bleach, fabric softeners, and tumble drying to preserve delicate fabrics and lace.

5. How can I contact customer support?

Our team is happy to help! You can reach us anytime at tkennedy.intimatesbykim@gmail.com or by using the Contact Us form on our website. We typically respond within 24 hours on business days.